Privacy Policy
At Sonder Counselling Co, your privacy and confidentiality are our top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our counselling services.
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1. Information We Collect
We may collect the following types of information:
a) Personal Information You Provide
Name, email address, phone number, or mailing address
Information shared when booking appointments or completing contact forms
Payment details for counselling services
b) Counselling Information
Notes and records created during counselling sessions (kept confidential)
Intake forms and assessments
c) Website Usage Data
Non-identifiable information such as IP address, browser type, and pages visited
Cookies or similar technologies to improve website performance (you can disable cookies in your browser settings)
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2. How We Use Your Information
Your information is used to:
Provide counselling services
Communicate with you about appointments and inquiries
Process payments and manage billing
Ensure safety and comply with legal obligations
Improve website functionality and client experience
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3. Confidentiality of Counselling Sessions
Confidentiality is a cornerstone of our practice. Information shared in counselling is private, with the following exceptions required by law:
If you disclose intent to harm yourself or others
If there is suspicion of child abuse, neglect, or risk of harm to a vulnerable person
If records are ordered by a court of law
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4. Storage & Security
Counselling records are stored securely and accessed only by your counsellor.
Electronic data is protected with appropriate technical and administrative safeguards.
We retain records only as long as required by law and professional regulations.
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5. Sharing of Information
We do not sell or share your personal information with third parties for marketing purposes.
Information may only be shared with:
Other healthcare providers (with your consent)
Insurers or benefits providers (with your consent)
Legal authorities, when required by law
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6. Payments
Payments are processed securely through trusted third-party providers. We do not store your full credit card or banking details on our website.
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7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those external sites.
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8. Your Rights
You have the right to:
Access your personal information
Request corrections to your records
Withdraw consent for the collection or sharing of your data (subject to legal limitations)
Request a copy of your counselling records, where permitted by law
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9. Children & Youth Clients
If you are under 18, parental or guardian consent may be required for counselling services, depending on local laws and professional guidelines.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
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11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
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Last updated December 15, 2025