Terms & Conditions
Welcome to Sonder Counselling Co. These Terms and Conditions (“Terms”) govern your use of our website and services.
By accessing or using our website, you agree to these Terms. Please read them carefully.
1. About Us
Sonder Counselling Co (“we,” “our,” or “us”) provides counselling and mental health services to individuals, couples, and families. Our website is designed to share information about our services, allow clients to contact us, and provide helpful resources.
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2. Eligibility
By using our website, you confirm that you are:
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At least 18 years of age, or accessing with the supervision/consent of a parent or guardian.
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Using our website for personal and lawful purposes only.
3. No Emergency or Crisis Service
Our website and services are not a substitute for emergency care. If you are in crisis, experiencing suicidal thoughts, or believe you may harm yourself or others, call 911 immediately or contact your local crisis line.
4. Informational Purposes Only
The content on this website (including articles, resources, and blog posts) is for general educational and informational purposes only. It is not medical advice and should not replace professional counselling, diagnosis, or treatment.
5. Appointments & Services
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Counselling sessions may be booked through our contact form, phone, or email.
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Availability is not guaranteed until confirmed by us.
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Cancellation and rescheduling policies are provided at the time of booking. Missed sessions may be subject to a cancellation fee.
6. Privacy & Confidentiality
We respect your privacy. All personal information you provide is handled according to our Privacy Policy. Please note:
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Information transmitted via email or our website contact form may not be fully secure.
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Confidentiality of counselling sessions is maintained, except where disclosure is required by law (e.g., risk of harm to self or others, child protection concerns).
7. Fees & Payments
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Fees for counselling services will be shared prior to booking.
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Payments are due as agreed at the time of service.
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We reserve the right to adjust fees with notice.
8. Intellectual Property
All content on this website (text, images, logos, designs, etc.) is the intellectual property of Sonder Counselling Co, unless otherwise noted. You may not copy, distribute, or reproduce our content without prior written permission.
9. Limitation of Liability
While we strive to provide accurate and reliable information, we do not guarantee that the website will be error-free or uninterrupted. To the fullest extent permitted by law, Sonder Counselling Co is not liable for any damages arising from:
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Use of this website
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Reliance on its content
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Delays, errors, or interruptions in website access
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or reliability of any third-party sites.
11. Changes to Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website means you accept the updated Terms.
12. Governing Law
These Terms are governed by the laws of Alberta and applicable Canadian laws, without regard to conflict of law principles.
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13. Contact Us
If you have questions about these Terms, please contact us at:
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Last updated December 15, 2025